Client Terms of Service

1. Identity and Role of Vynor

Interactive Ventures‑FZCO, trading as Vynor, is the merchant of record and the sole seller of all products and services offered through the Platform. When you make a purchase on Vynor, you are purchasing directly from Vynor. Vynor is not an agent, broker, or intermediary. Vynor does not facilitate transactions between you and third parties.

Restaurants, wine bars, and other hospitality venues that appear on the Platform ("Fulfillment Partners") provide dining and hospitality services in connection with products sold by Vynor. Fulfillment Partners are independent entities engaged by Vynor to deliver the experiential component of products you purchase from Vynor. Your contractual and payment relationship is exclusively with Vynor.

For any questions regarding this Agreement or the Platform, you may contact Vynor at:
Email: support@vynor.com
Address: Dubai, United Arab Emirates

2. Definitions

In this Agreement, the following terms shall have the meanings set forth below:

• "Reservation Credit" means a prepaid credit purchased from Vynor that entitles the holder to a confirmed reservation at a designated Fulfillment Partner venue, along with a credit toward dining expenditures at that venue, subject to the terms and conditions of this Agreement. A Reservation Credit is a product sold by Vynor. It is not a sum of money held for any third party, nor is it a financial instrument, stored-value product, or gift card.
• "Reservation Guarantee" means the binding confirmation of a reservation at a specific Fulfillment Partner venue, secured through the purchase of a Reservation Credit from Vynor.
• "Platform" means the Vynor website, mobile applications, APIs, and any other digital interface through which Vynor offers its products and services.
• "Fulfillment Partner" means a restaurant, wine bar, or other hospitality venue that has entered into a separate agreement with Vynor to provide dining and hospitality services in connection with Reservation Credits sold by Vynor.
• "Redemption" means the process by which the Client presents themselves at a Fulfillment Partner venue and applies the value of their Reservation Credit toward eligible dining expenditures.
• "No-Show" means the failure of a Client to arrive at the designated Fulfillment Partner venue at the scheduled reservation time without having cancelled the reservation in accordance with the cancellation policy set forth herein.
• "Account" means the registered user profile created by a Client on the Platform.

3. Product Description

3.1 Nature of the Product

The primary product offered by Vynor through the Platform is the Reservation Credit. A Reservation Credit is a prepaid product sold by Vynor that provides the purchaser with (a) a confirmed reservation at a specific Fulfillment Partner venue on a designated date and time, and (b) a credit of a specified monetary value that may be applied toward eligible dining expenditures at that venue during the reserved visit.

3.2 What the Product Is Not

To ensure absolute clarity regarding the nature of the Reservation Credit, you acknowledge and agree that:

• A Reservation Credit is not a sum of money held by Vynor for or payable to any restaurant or third party.
• A Reservation Credit is not a financial instrument, security, or regulated payment product.
• A Reservation Credit does not constitute funds placed in trust, safeguarded, or otherwise segregated for any party other than Vynor.
• Vynor does not act as a custodian, trustee, or fiduciary with respect to any funds received from Clients.
• The purchase of a Reservation Credit is a completed sale from Vynor to the Client. Vynor receives the payment as its own revenue (or deferred revenue pending redemption or forfeiture), not as funds held for any third party.

3.3 Entitlements

Upon purchasing a Reservation Credit, you are entitled to: (a) a confirmed reservation at the specified Fulfillment Partner venue on the date and time indicated at the time of purchase; (b) a dining credit of the specified value, applicable toward eligible food and beverage items during your reserved visit; and (c) access to any additional experience features or benefits described in the product listing at the time of purchase (such as curated wine pairings, tasting menus, or sommelier consultations). The specific entitlements of each Reservation Credit are detailed on the product listing page at the time of purchase.

4. Eligibility and Account Registration

4.1 Eligibility

To use the Platform and purchase Reservation Credits, you must be at least eighteen (18) years of age or the age of majority in your jurisdiction, whichever is greater. By using the Platform, you represent and warrant that you meet these eligibility requirements. If you are using the Platform in connection with the purchase of alcoholic beverages, you further represent that you meet the minimum legal drinking age in your jurisdiction.

4.2 Account Creation

To purchase Reservation Credits, you must create an Account on the Platform. When creating your Account, you agree to provide accurate, current, and complete information as prompted by the registration process and to maintain and promptly update such information to keep it accurate, current, and complete. You are solely responsible for safeguarding the password and credentials associated with your Account and for all activity that occurs under your Account.

4.3 Account Security

You agree to immediately notify Vynor of any unauthorized use of your Account or any other breach of security. Vynor shall not be liable for any loss or damage arising from your failure to maintain the security of your Account credentials. You may not transfer, sell, or assign your Account to any other person or entity.

5. Payment Terms

5.1 Payment to Vynor

All payments for Reservation Credits are made directly to Vynor. Vynor is the sole recipient of your payment. You are not paying any restaurant, Fulfillment Partner, or third party. Payment is processed securely through Vynor's payment processor (currently Stripe). By completing a purchase, you authorize Vynor to charge the applicable amount to your designated payment method.

5.2 Pricing and Currency

All prices displayed on the Platform are in Euros (EUR) unless otherwise indicated. Prices include all applicable taxes unless explicitly stated otherwise at checkout. Vynor reserves the right to modify pricing at any time prior to the completion of a purchase. Price changes do not affect Reservation Credits that have already been purchased.

5.3 Timing of Charge

Your payment method will be charged at the time of purchase unless the product listing specifies otherwise (for example, a delayed capture for certain reservation types). Where delayed capture is used, your payment method will be authorized at the time of booking and charged no later than the scheduled reservation date. You will be clearly informed of the charge timing before completing your purchase.

5.4 Receipts and Invoicing

Upon successful payment, Vynor will issue a receipt to the email address associated with your Account. The receipt will identify Vynor as the seller and merchant of record. All receipts and invoices are issued by Vynor, not by any Fulfillment Partner.

5.5 Taxes

Vynor is responsible for collecting and remitting all applicable sales taxes, value-added taxes (VAT), and other transaction-related taxes required by law in connection with the sale of Reservation Credits. Tax amounts, where applicable, will be displayed at checkout prior to the completion of your purchase.

6. Reservations and Bookings

6.1 Booking Process

When you purchase a Reservation Credit, you select a Fulfillment Partner venue, a date, a time, and a party size. Upon successful payment, Vynor will confirm your reservation and provide you with a booking confirmation via email and/or through your Account dashboard. The booking confirmation constitutes your Reservation Guarantee.

6.2 Reservation Details

You are responsible for ensuring the accuracy of all reservation details, including the date, time, party size, and any dietary requirements or special requests submitted at the time of booking. Vynor will use commercially reasonable efforts to communicate your preferences to the Fulfillment Partner, but cannot guarantee that all special requests will be accommodated.

6.3 Confirmation and Communication

You agree to provide a valid email address and, where applicable, a valid telephone number for the purpose of receiving booking confirmations, reminders, and updates from Vynor. It is your responsibility to check your communications prior to your reservation. Vynor may send reservation reminders via email, SMS, or push notification, but the failure to receive a reminder does not relieve you of your obligation to honor the reservation.

7. Cancellation Policy

7.1 Cancellation Window

You may cancel a reservation and request a refund or credit, provided that you submit the cancellation through the Platform no later than forty-eight (48) hours before the scheduled reservation time, unless a different cancellation window is specified in the product listing at the time of purchase. The applicable cancellation window will be clearly stated on the product listing and in your booking confirmation.

7.2 Cancellation Process

To cancel a reservation, you must log into your Account and initiate the cancellation through the Platform's reservation management feature. Cancellations submitted by email or other means outside the Platform may not be processed in time and are not guaranteed to be accepted. Vynor will send a cancellation confirmation to your registered email address upon successful processing.

7.3 Timely Cancellation

If you cancel within the permitted cancellation window, Vynor will, at its discretion, either (a) issue a full refund to your original payment method, or (b) issue a Vynor credit of equivalent value that may be applied toward a future Reservation Credit purchase. Refunds are typically processed within five (5) to ten (10) business days, depending on your payment provider.

7.4 Late Cancellation

If you cancel after the cancellation window has closed, the full value of your Reservation Credit is forfeited. No refund or credit will be issued for late cancellations. Vynor retains the full payment as revenue. This forfeiture reflects the cost of the reserved capacity and the commitment made by the Fulfillment Partner in anticipation of your visit.

8. No-Show Policy

8.1 Definition of No-Show

A "No-Show" occurs when you fail to arrive at the Fulfillment Partner venue within thirty (30) minutes of your scheduled reservation time without having cancelled the reservation in accordance with Section 7 above. A No-Show also occurs if you arrive at the venue but refuse the reserved table or leave before being seated without communicating with the venue staff.

8.2 Consequences of No-Show

In the event of a No-Show, the full value of your Reservation Credit is forfeited. No refund, credit, or compensation of any kind will be issued. Vynor retains the full payment as revenue. This policy is necessary to compensate for the reserved capacity and opportunity cost incurred by both Vynor and the Fulfillment Partner.

8.3 Repeated No-Shows

Vynor reserves the right to suspend or terminate the Account of any Client who accumulates multiple No-Shows. Vynor may, at its sole discretion, require advance verification or impose additional conditions on future bookings by Clients with a history of No-Shows.

9. Redemption Mechanics

9.1 How Redemption Works

When you arrive at the Fulfillment Partner venue for your reservation, you present your booking confirmation (via the Platform, email, or other verification method specified by Vynor). The Fulfillment Partner will apply the value of your Reservation Credit as a reduction to your dining bill for eligible items consumed during the visit.

9.2 Eligible Items

Reservation Credits may be applied toward food and beverage items available at the Fulfillment Partner venue during your visit, unless the product listing specifies otherwise (for example, credits limited to specific tasting menus or wine selections). Any restrictions on eligible items will be clearly stated in the product listing at the time of purchase. Service charges, tips, and gratuities are generally not covered by the Reservation Credit unless explicitly included in the product description.

9.3 Credit Value and Excess Spending

The Reservation Credit has a fixed monetary value as specified at the time of purchase. If the total bill for eligible items exceeds the value of the Reservation Credit, you are responsible for paying the difference directly to the Fulfillment Partner venue at the time of your visit. Vynor is not responsible for any amounts exceeding the Reservation Credit value.

9.4 Unused Credit Value

If the total bill for eligible items is less than the value of the Reservation Credit, the unused portion of the credit is forfeited. Reservation Credits are not redeemable for cash, and no change, refund, or residual credit will be issued for any unused portion. Each Reservation Credit is valid for a single visit only.

9.5 Expiration

Reservation Credits are valid only for the specific reservation date and time indicated in the booking confirmation. A Reservation Credit that is not redeemed on the scheduled date is treated as a No-Show and subject to the forfeiture terms set forth in Section 8. Reservation Credits are not transferable to other dates or venues unless Vynor expressly permits a modification pursuant to Section 7 or Section 16.

9.6 Non-Transferability

Reservation Credits are personal to the Client who purchased them and may not be sold, resold, transferred, assigned, or otherwise conveyed to any third party. Vynor reserves the right to void any Reservation Credit that has been transferred in violation of this provision without issuing a refund.

10. Refunds and Disputes

10.1 Refund Eligibility

Refunds may be issued in the following circumstances: (a) you cancel within the permitted cancellation window as described in Section 7.3; (b) the Fulfillment Partner is unable to honor the reservation due to permanent closure, force majeure, or other circumstances beyond your control and not caused by you; or (c) Vynor determines, in its sole reasonable discretion, that a refund is warranted due to a material failure in the delivery of the product. Refund eligibility is determined exclusively by Vynor.

10.2 Refund Process

To request a refund, you must contact Vynor through the Platform's support feature or by email at support@vynor.com within fourteen (14) days of the scheduled reservation date. Refund requests must include your booking reference number and a description of the reason for the request. Vynor will review and respond to refund requests within ten (10) business days. Approved refunds will be credited to your original payment method within five (5) to ten (10) business days of approval, depending on your payment provider.

10.3 Dispute Resolution

All disputes arising from or relating to the purchase or use of Reservation Credits are handled exclusively by Vynor. You agree that any complaint, claim, or dispute regarding your purchase shall be directed to Vynor, not to the Fulfillment Partner. Vynor will investigate and resolve disputes in good faith and in accordance with this Agreement.

10.4 Chargebacks

You agree to contact Vynor directly before initiating a chargeback or payment dispute with your bank or payment provider. Filing a chargeback without first attempting to resolve the matter with Vynor may result in the suspension of your Account. Vynor reserves the right to contest any chargeback that it determines to be unwarranted based on the terms of this Agreement.

11. Intellectual Property

All content on the Platform, including but not limited to text, graphics, logos, images, audio, video, software, data compilations, and the overall design and arrangement thereof (collectively, "Platform Content"), is the property of Vynor or its licensors and is protected by applicable intellectual property laws, including copyright and trademark law.

Vynor grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform and Platform Content solely for your personal, non-commercial use in connection with the purchase and redemption of Reservation Credits. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, scrape, republish, download, store, or transmit any Platform Content except as incidental to normal use of the Platform, without the prior written consent of Vynor.

12. User Conduct

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation.
• Provide false, misleading, or inaccurate information when creating an Account or making a purchase.
• Attempt to purchase Reservation Credits using fraudulent, stolen, or unauthorized payment methods.
• Transfer, resell, or commercially exploit Reservation Credits in any manner not expressly authorized by Vynor.
• Interfere with or disrupt the operation of the Platform, including by introducing malware, overloading servers, or engaging in denial-of-service attacks.
• Attempt to gain unauthorized access to any part of the Platform, other user accounts, or Vynor's systems or networks.
• Use automated scripts, bots, or other automated means to access or interact with the Platform without Vynor's prior written consent.
• Harass, abuse, or threaten Vynor employees, Fulfillment Partner staff, or other users.
• Engage in any conduct at a Fulfillment Partner venue that is disruptive, unlawful, or in violation of the venue's policies.

Vynor reserves the right to suspend or terminate the Account of any user who violates these conduct standards, without refund or compensation.

13. Liability and Responsibility

13.1 Vynor's Responsibility

As the merchant of record and seller of Reservation Credits, Vynor is responsible for: (a) the processing and security of your payment transaction; (b) the issuance and management of your booking confirmation and Reservation Guarantee; (c) the administration of refunds where eligibility is established under this Agreement; and (d) the resolution of disputes arising from the purchase of Reservation Credits.

13.2 Fulfillment Partner's Role

Fulfillment Partners are engaged by Vynor to provide the dining and hospitality experience associated with Reservation Credits. The Fulfillment Partner is responsible for delivering the on-site dining experience, including food preparation, beverage service, and venue hospitality. The Fulfillment Partner is not a party to the transaction between you and Vynor. Your payment is made to Vynor, and any service concerns relating to the purchase should be directed to Vynor.

13.3 Allocation of Liability

Vynor assumes responsibility for the commercial transaction, including payment processing, confirmation, refunds, and dispute resolution. Vynor engages Fulfillment Partners to deliver the experiential component and uses commercially reasonable efforts to select and maintain quality partnerships. However, Vynor does not operate, manage, or directly control the Fulfillment Partner venues and cannot guarantee the specific quality, safety, or suitability of the dining experience provided by any Fulfillment Partner.

14. Service Disclaimers and Limitation of Liability

14.1 Disclaimers

While Vynor endeavors to partner with reputable dining establishments, Vynor does not warrant or guarantee: (a) the quality, safety, or hygiene of food, beverages, or services provided by any Fulfillment Partner; (b) the accuracy of menu descriptions, wine listings, or other information provided by Fulfillment Partners; (c) the availability of specific items, dishes, or wines at the time of your visit; or (d) the suitability of any Fulfillment Partner venue for your specific dietary, accessibility, or other personal requirements. Information displayed on the Platform regarding Fulfillment Partner offerings is provided for informational purposes and is based on data supplied by the Fulfillment Partners themselves.

14.2 Limitation of Liability

To the maximum extent permitted by applicable law, Vynor shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, or any other intangible losses, arising out of or in connection with your use of or inability to use the Platform or any Reservation Credit, regardless of whether such damages are based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, and regardless of whether Vynor has been advised of the possibility of such damages.

14.3 Cap on Liability

In no event shall Vynor's total aggregate liability to you for all claims arising out of or relating to this Agreement or your use of the Platform exceed the total amount paid by you to Vynor for the specific Reservation Credit(s) giving rise to the claim, or one hundred Euros (EUR 100), whichever is greater. This limitation applies collectively to all claims and is not applied on a per-claim basis.

15. Privacy and Data Protection

Your privacy is important to Vynor. The collection, processing, and protection of your personal data is governed by our Privacy Policy, available at /privacy. By using the Platform, you consent to the practices described in the Privacy Policy.

Vynor processes personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable. Vynor may share limited information with Fulfillment Partners solely as necessary to fulfill your reservation (for example, your name, party size, and any dietary requirements you have provided). Such sharing is governed by the agreements between Vynor and its Fulfillment Partners and is subject to appropriate data protection safeguards.

16. Platform Rights and Booking Modifications

16.1 Right to Cancel or Modify Bookings

Vynor reserves the right to cancel or modify your reservation in the following circumstances: (a) the Fulfillment Partner venue permanently or temporarily closes; (b) the Fulfillment Partner is unable to honor the reservation due to extraordinary circumstances (such as force majeure, health emergencies, or critical staffing shortages); (c) Vynor identifies fraudulent activity associated with your Account or purchase; or (d) continued performance is not commercially viable due to circumstances beyond Vynor's reasonable control.

16.2 Remedies for Vynor-Initiated Cancellations

If Vynor cancels your reservation for reasons not attributable to your conduct or breach of this Agreement, Vynor will, at its discretion: (a) offer you an alternative reservation at a comparable Fulfillment Partner venue; (b) issue a Vynor credit of equivalent value applicable to a future Reservation Credit purchase; or (c) issue a full refund to your original payment method. Vynor will notify you of the cancellation and available remedies as soon as reasonably practicable.

17. Indemnification

You agree to indemnify, defend, and hold harmless Vynor, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of or access to the Platform; (b) your purchase or redemption of Reservation Credits; (c) your violation of any term of this Agreement; (d) your violation of any applicable law or regulation; (e) your conduct at any Fulfillment Partner venue; or (f) any dispute between you and a Fulfillment Partner arising from circumstances outside the scope of this Agreement.

18. Governing Law and Jurisdiction

18.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai, without regard to its conflict-of-law provisions.

18.2 Jurisdiction

Any dispute arising out of or in connection with this Agreement that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the courts of the Dubai International Financial Centre (DIFC) or the competent courts of Dubai, United Arab Emirates.

18.3 Online Dispute Resolution

For disputes that cannot be resolved through the courts, either party may refer the matter to arbitration under the rules of the Dubai International Arbitration Centre (DIAC). The arbitration shall be conducted in English by a single arbitrator. The arbitrator's decision shall be final and binding.

19. Modifications to These Terms

Vynor reserves the right to modify, amend, or replace this Agreement at any time. If we make material changes, we will provide notice through the Platform (such as a prominent notice on the website) and/or via email to the address associated with your Account at least thirty (30) days before the changes take effect. The updated version of this Agreement will be identified by an updated "Last Updated" date at the bottom of this page.

Your continued use of the Platform or purchase of Reservation Credits after the effective date of any modification constitutes your acceptance of the modified terms. If you do not agree with the modified terms, you must stop using the Platform and may request the deletion of your Account. Modifications do not apply retroactively to Reservation Credits purchased before the effective date of the change, which shall continue to be governed by the version of the Agreement in effect at the time of purchase.

20. Acceptance and Enforceability

20.1 Acceptance Mechanism

By checking the "I agree to the Client Terms of Service" checkbox during the checkout process, you affirmatively consent to be bound by this Agreement. This constitutes a valid and enforceable electronic acceptance (clickwrap agreement) under applicable law. You will not be able to complete a purchase without actively accepting this Agreement.

20.2 Record of Acceptance

Vynor records and stores the following information at the time of your acceptance: (a) a timestamp of the date and time of acceptance; (b) the version identifier of the Agreement accepted; (c) your Account identifier (user ID); and (d) your IP address at the time of acceptance (where permitted by applicable data protection law). This record serves as evidence of your informed consent and may be relied upon in the event of a dispute regarding the existence or scope of your agreement to these terms.

21. Contact Information

If you have questions about this Agreement, your purchase, or the Platform, please contact us:

• Company: Interactive Ventures‑FZCO (trading as Vynor)
• Registration: DSO-FZCO-18898 · Trade Licence 20540
• Address: Dubai, United Arab Emirates
• Email: support@vynor.com
• Platform: www.vynor.com

22. General Provisions

22.1 Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.

22.2 Entire Agreement

This Agreement, together with the Privacy Policy and Cookie Policy (incorporated herein by reference), constitutes the entire agreement between you and Vynor with respect to the subject matter hereof and supersedes all prior or contemporaneous communications, representations, and agreements, whether oral or written, relating to such subject matter.

22.3 Waiver

The failure of Vynor to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision. A waiver of any term of this Agreement shall be effective only if in writing and signed by an authorized representative of Vynor.

22.4 Assignment

You may not assign or transfer this Agreement or any rights or obligations hereunder without the prior written consent of Vynor. Vynor may assign this Agreement, in whole or in part, to any successor, affiliate, or acquirer without your consent. This Agreement shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

22.5 Force Majeure

Vynor shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemics, epidemics, government orders, natural disasters, power failures, internet disruptions, or labor disputes. In the event of a force majeure event affecting a reservation, Vynor will use commercially reasonable efforts to offer alternative arrangements or a refund.

22.6 Language

This Agreement is drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail to the extent permitted by applicable law.